購物籃
Customers / FAQ
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FAQ
The collections
What is the categories/ranges?
category : this is the criteria to choose the products type (imitation jewellery, premium collection, hair accessories, displays).
Range : this is the criteria to choose specific products : license (smiley collection, …) brand (rue de la perle…)
What are the Targets ?
This is the final target of the products. You can choose between women, men, teenagers, kids.
What are the Universes ?
This is the criterion which indicates the products by consumer's profile. This is the reference to its style reference and/or its mind spirit. Example "Metrosexual" : type of product for moderns man, who takes care of his appearance ; in particular products in steel, leather or cable.
What are the Trends ?
This is the criterion which designates products by the fashion trends : they are any kind of products, whatever their category or the target consumer, which have both a style linked to a fashion tendency. Example : "bling bling" : fashion jewellery in shining metal, with an important size, rather showy
What are the Themes ?
This is the criterion which indicates the products by common themes, which could be a shape (cross, heart…), a symbol (cultural, monument, astrology…) or a situation (weddings …)
Your items do they contain any nickel ?
No, our products are nickel free, in respect of the law dated 18th of July 2000 about the ban on selling some items which contain nickel and whcih can be in contact with the skin
My order
I will place all my orders online ; can I be advised by a representative ?
Yes. In the rubric "SPACE FOR CLIENTS", the Contacts, address your order to contact@hhsbijoux.com
I have placed my order, how can I know if it's validated ?
You will receive immediately the confirmation of your order by email.
How can I know if the product is available ?
By clicking on the product, you see the availability and the quantity in stock.
I have just placed my order : how to do to modify or cancel it ?
In the rubric "SPACE FOR CLIENTS", the Contacts, address your order to contact@hhsbijoux.com
My registration
When is my registration validated ?
As soon as your informations are completed, you receive a first email for confirming we have received your request. Whitin 24 hours you will receive a second email confirming your access to all our collection
Can I change my account informations at any time ?
Yes, indicate the modifications in the frame "comments" and our services will update.
How to unsubscribe as a customer ?
In the rubric "SPACE FOR CLIENTS", then Contacts, address your request to contact@hhsbijoux.com. You will be unsubscribed the same day.You can also do a request by phone to your representative
How to subscribe / unsubscribe to your newletter ?
In the rubric "SPACE FOR CLIENTS", then Contacts, address your request to contact@hhsbijoux.com. You will be unsubscribed the same day.
My delivery
Could I ask for a permanent or punctual address for delivery different than the invoicing address ?
Yes, you specify the delivery address at the end of the order, in the frame "particular informations or comments"
Can I ask for a ponctual delivery address different from the one regsitered in my customer profle?
yes, you can give us a specific delivery address at the end of your order in the frame "comments"
How long will it take me to be delivered ?
For the new customers, and subject to the availability of the products, the expedition is in the 48 hours after reception of the payment.For the ancient customers, and subject to the availability of the products, the expedition will be at reception of the order.
When am I informed for the amount of the freight charges ?
We know the freight charges only once the order has been prepared as they depend on weight and volume of the shipment. In case of payment before shipment, we establish a proforma invoice with an estimation of the freight charges. In case of payment by credit card on our website, we ask for an authorization of payment ; once the invoice is read, we will charge you with its exact amount.
An article doesn't suit me : could I change it or ask for its reimbursement ?
We can either change it, or make you a credit. You have to return us the article, or all the articles of concerning reference (sending expenses at your charge)
An article doesn't correspond with my order, what do i have to do ?
Inform us by phone, and return to us the article or all the articles of the designated reference (shipment ending expenses at your charge)
An article mentioned on the invoice is missing, what do I have to do ?
Contact us by phone. After our services have checked, we will establish a credit note.
An article is faulty, what do I have to do ?
Inform us by phone, and return to us all the articles for the mentioned reference (shipment expenses at your expense).
My payment
At what moment do I have to pay, and when shall I be debited ?
Our standard method of payment is 30% deposit at validation of your order, and the rest before shipment.
THE SHOW ROOM
What are the days and timetables of opening ?
From 9.00am to 1.00pm and from 2.00pm to 6.00pm, from Monday to Friday.
Have you got an access plan?
It will be available online soon.
Is it necessary to make an appointment ?
No, but it's preferable, for us to welcome you for a presentation of our collections.
